Scroll, Stop, Click, Shop; Web Sites Capture Shoppers with Good Deals, Lots of Details

Summary


Sara wants to know if the ivory-colored bag on clearance at J. Crew is too summery to wear now.

A guy in Arizona who wants to stand in line at Best Buy on the day after Thanksgiving to get a $379 laptop has a question about Black Friday line etiquette.

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Extract


Scroll, Stop, Click, Shop; Web Sites Capture Shoppers with Good Deals, Lots of Details

Total strangers have the answers in the online world of retail talk, where thousands, maybe millions, of people head to the Internet to plan their shopping expeditions and talk about them afterward.

"In the last three years, there has been an explosion," said Naveen Donthu, a professor of marketing at Georgia State Univer...

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